Defuse and De-escalation
Understand the importance of body language and choice speech
Description
- Be able to implement clearly defined practical strategies to defuse volatile situations
- Understand the importance of body language and choice speech in the negotiating stage of a confrontation
- Recognise the importance that fears and emotions play during the conflict cycle
- Be able to frame decision making in a sound and versatile psychology
- Clearly define the outcomes being pursued when faced with aggression and conflict
- Feel empowered and competent when dealing with conflict, aggression and high stress situations